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Terms & Conditions

Please download our terms & conditions of trade for moving/storage, and also find them below. If you have any queries please either phone us on 0800 127 125, or email us on admin@able2movers.nz.

Definitions

  1.  “Moving Out and Able2Movers” means Moving Out Relocations Limited, and the agents and employees of Moving Out Relocations Limited.
  2.  “Customer” means the person or entity who has instructed Moving Out and Able2Movers to provide the Services or any person acting on that person or entity’s behalf.
  3. “Customer’s Premises” means any place/s or area/s provided by the Customer where the Services will be carried out and includes any surrounding or adjacent place or area that may be necessary to enable provision of the Services.
  4. “Goods” means the unit/s, article/s, or object/s supplied by the Customer for the provision of the Services.
  5. “Services” means all services, work or advice provided to the Customer by Moving Out and Able2Movers.
  6. “Standard Rates” means the amounts charged, exclusive of GST, by Moving Out and Able2Movers for the provision of Services on an hourly, daily, weekly, monthly or fixed basis which may be reviewed and updated by Moving Out and Able2Movers from time to time.
  7. “Terms and Conditions” means the terms and conditions contained in these terms and conditions of trade.
  8. “Variation” means any change, deletion, adjustment, and/or alteration to the Terms and Conditions.
  9. “Vehicle” means any vehicle, truck, or utility, and any item or equipment that may be affixed to the vehicle, truck, or utility, provided by Moving Out and Able2Movers for the provision of Services.

Introduction

  1. The supply of Services by Moving Out and Able2Movers to the Customer is governed by the Terms and Conditions, unless Moving Out and Able2Movers and the Customer agree to a Variation in writing.
  2. The Terms and Conditions come into force, and are deemed to be accepted by the Customer, when Moving Out and Able2Movers accepts instructions from the Customer to supply the Services.

Services

  1. Moving Out and Able2Movers will provide the Services to the Customer with all reasonable care and skill as would ordinarily be expected in the provision of such services.
  2. The Customer acknowledges that it has used its own skill and knowledge in selecting the Services to be provided by Moving Out and Able2Movers so that the Services are fit for the Customer’s intended purpose. Moving Out and Able2Movers is not responsible for the suitability of the Services for the Customer, subject to subclauses 3.3 and 4.2.2.
  3. Prior to accepting the Customer’s instructions to provide the Services to the Customer, Moving Out and Able2Movers may elect to visit and examine the Goods and/or Customer’s Premises with a view to determining its suitability to provide the Services to the Customer.
  4. Services will not be provided in respect of Goods which are dangerous, explosive, corrosive, or otherwise likely to cause damage, loss, or injury to any person or property. If it becomes apparent to Moving Out and Able2Movers following commencement of the Services that any Goods are dangerous, explosive, corrosive, or otherwise likely to cause damage, loss, or injury to any person or property, Moving Out and Able2Movers may immediately cancel provision of the Services and the Customer will pay Moving Out’s and Able2Movers’ reasonable costs and disbursements incurred up to the time of cancellation. The Customer indemnifies Moving Out and Able2Movers against any loss, damage or claim arising from Services provided in respect of Goods which are dangerous, explosive, corrosive, or otherwise likely to cause damage, loss, or injury to any person or property.

Customer’s Warranties and Obligations

  1. The Customer warrants that:
    1. the Customer is the lawful owner or occupier of the Customer’s Premises or has obtained prior to commencement of the Services all necessary permits, approvals, and/or authorisations from the lawful owner or occupier of the Customer’s Premises to enable Moving Out and Able2Movers and/or the Vehicle/s to enter upon the Customer’s Premises for the purposes of providing the Services. The Customer indemnifies Moving Out and Able2Movers in respect of any loss or damage caused by, or any claim brought against Moving Out and Able2Movers, arising from or in connection to the entering upon the Customer’s Premises to enable provision of the Services;
    2. the Customer has lawful ownership of the Goods or has the right and authority on behalf of the owner of the Goods to enter these Terms and Conditions and instruct Moving Out and Able2Movers to provide the Services and that no other person or entity has any charge or lien in respect of the Goods, or right or authority to prevent Moving Out and Able2Movers from providing the Services. The Customer indemnifies Moving Out and Able2Movers in respect of any claim brought against Moving Out and Able2Movers arising from or in connection to breach of this subclause;
    3. the Customer authorises Moving Out and Able2Movers to take any action which Moving Out and Able2Movers reasonably considers is in the best interests of the Customer and/or owner of the Goods for the protection of the Goods.
  2. The Customer will:
    1. pay for the Services, in accordance with clause 8; and
    2. provide to Moving Out and Able2Movers all information known to the Customer or able to be obtained by the Customer relating to the Goods, the Customer’s Premises, and the Services required by Customer, to enable Moving Out and Able2Movers to determine its suitability to provide the Services, including but not limited to the quantity, type, and specifications of the Goods, and any known hazards or dangers associated with the Goods and/or Customer’s Premises. For the avoidance of doubt, this clause applies despite any investigations carried out by Moving Out and Able2Movers for the purposes of determining its suitability to provide the Services;
    3. provide Moving Out and Able2Movers with access to the Customer’s Premises and to all amenities necessary for it to carry out the Services;
    4. ensure that the Customer’s Premises remains in such a reasonable state and condition as to enable Moving Out and Able2Movers to safely provide the Services.
  3. The Customer acknowledges that Moving Out and Able2Movers may rely on any information provided by the Customer to enable Moving Out and Able2Movers to provide the Services. Where Moving Out and Able2Movers relies upon information provided by the Customer and thereby accepts instructions to provide the Services, and it subsequently becomes apparent to Moving Out and Able2Movers, in its sole discretion and at any time whether or not the provision of Services has commenced, that its Services and/or Vehicle/s is unsuitable or unable to safely perform the Services required by the Customer, Moving Out and Able2Movers may cease provision of the Services immediately and will have no liability to the Customer relating to its unsuitability or inability to provide the Services. The Customer will pay all reasonable costs and disbursements incurred by Moving Out and Able2Movers by reason of Moving Out’s reliance on information provided by the Customer.
  4. Date for Services and Estimated Completion
    1. The Services will be provided on a date or dates mutually agreed between Moving Out and Able2Movers and the Customer (“Date for Services”), subject to subclause 5.2.
    2. Moving Out and Able2Movers will endeavour to ensure that Services are provided on the Date for Services but does not guarantee the Date for Services. If at any time it becomes apparent to Moving Out and Able2Movers that, for any reason whether or not in the control of Moving Out and Able2Movers the Date for Services will be unsuitable, it will give notice to the Customer as soon as reasonably possible, and the parties will attempt to agree an alternative Date for Services.
    3. Moving Out and Able2Movers will not be liable for any loss or damage to the Customer arising from or in connection to delay in provision of the Services.

Quotation

  1. Where a written quotation is given by Moving Out and Able2Movers for the Services (“Quote”), the Quote will be valid for thirty (30) days from the date of issue and will be exclusive of GST, unless otherwise stated in the Quote.
  2. The price specified in the Quote may be adjusted prior to the completion of the Services, by written notice to the Customer, if due to circumstances beyond Moving Out’s and Able2Movers’ reasonable control there will be an increase in the cost of provision of the Services to Moving Out and Able2Movers, including but not limited to any delays experienced during provision of the Services.

Standard Rates

  1. Where no Quote is provided by Moving Out and Able2Movers for the Services, the Standard Rates applicable at the time the Services are provided will apply to the provision of the Services.
  2. Moving Out and Able2Movers will take reasonable steps to advise the Customer of the Standard Rates that will apply to the provision of Services to the Customer. However, Moving Out’s and Able2Movers’ failure to advise the Customer of the Standard Rates prior to provision of the Services will not affect the application of the Standard Rates for the provision of the Services to the Customer.
  3. For the avoidance of doubt, the Standard Rates will apply to all aspects of the provision of the Services by Moving Out and Able2Movers to the Customer, including but not limited to any delays experienced during provision of the Services whether or not within the control of Moving Out and Able2Movers.

Price and Payment Terms

  1. The price of the Services: will be calculated in accordance with Moving Out’s and Able2Movers Standard Rates at the time the Services are provided plus GST; or
  2. where a Quote has been provided, will be the price specified in the Quote provided to the Customer plus GST.
  3. The Customer will pay the price for the Services immediately upon completion of the Services, subject to subclause 8.3.
  4. Moving Out and Able2Movers may, at Moving Out’s and Able2Movers’ discretion, render invoice/s for the price of the Services, to be provided to the Customer upon completion of the Services and/or from time to time in accordance with Moving Out’s and Able2Movers’ usual business practices. Payment of the invoiced amount will be due by the Customer from the date of the invoice (“the Due Date”).
  5. If the Customer fails to pay any invoiced amount within five (5) working days of the Due Date, the Customer will be in default and Moving Out and Able2Movers may at its discretion charge interest on the amount owing at a rate of 1% per month, from the Due Date until the date of payment including after judgment.
  6. The Customer indemnifies Moving Out and Able2Movers from and against Moving Out’s and Able2Movers costs and disbursements in recovering any outstanding monies owed, including legal costs on a solicitor and client basis, and any other costs of collection.

Liability

  1. The Goods are at all times throughout the provision of the Services at the owner’s risk and Moving Out and Able2Movers will not be liable to the Customer or to any other person for any loss of, damage to, or failure to produce, the Goods by any cause, unless such loss or damage is intentionally caused by Moving Out and Able2Movers.
  2. Subject to subclause 9.1, Moving Out’s and Able2Movers liability for any loss or damage caused directly or indirectly to the Customer in connection with the provision of the Services is limited at Moving Out’s and Able2Movers sole discretion to:
    1. providing the Services again; or
    2. damages not exceeding the price paid by the Customer for the Services.
  3. Except as otherwise provided at subclause 9.2, and to the fullest extent permitted by law: 9.3.1. All other warranties, whether express, implied, or statutory, are excluded; and
    9.3.2. Moving Out and Able2Movers is not liable for any direct, consequential, indirect, or special damage or loss (including loss of profits or revenue) suffered by the Customer or any other person; and
    9.3.3. Moving Out and Able2Movers will not be liable to the Customer or to any other person in contract (including under any warranty), tort (including negligence), equity or otherwise for any loss or damage of any kind to the Customer, or any other person, under the Terms and Conditions or in relation to any Service provided to the Customer.
  4. The Customer indemnifies Moving Out and Able2Movers against any claim made by a third party for loss or damage however arising in relation to the Services including Moving Out’s and Able2Movers reasonable legal expenses.

Insurance

  1. The Customer acknowledges that Moving Out and Able2Movers does not insure the Goods and will have no liability in relation to the Goods pursuant to subclause 9.1. It is the Customer’s responsibility to arrange and maintain any insurance required by the Customer in relation to the Goods and/or Services.

Consumer Guarantees Act 1993 (CGA)

  1. Where the Customer is a consumer under the CGA who acquires the Services from Moving Out and Able2Movers other than for the purpose of business, then these Terms and Conditions will be subject to the provisions of the CGA.
  2. Where the Services are provided for business purposes, the Customer agrees that the provisions of the CGA will not apply.
  3. All calculations for moves are conducted on a Depot-to-Depot basis, with charges commencing and concluding at our Depot. The fees are determined by removals as a depot-to-depot service, rounded to the nearest 30 minutes after the initial 2 hours, and a minimum 6-hour charge applies.
  4. Payment is required upon the completion of the move. Unsettled invoices will be subject to a 20% late payment fee, and interest will be applied at a rate of 3% per month.
    11.5 Any outstanding amounts will be forwarded to debt collection, with all associated costs borne by the customer.

Cancellation

  1. The Customer may cancel an instruction for Services by giving Moving Out and Able2Movers at least 48 hours written notice of cancellation. If the Customer fails to give at least 48 hours written notice of cancellation, in addition to any other rights Moving Out and Able2Movers may have, the Customer must pay to Moving Out and Able2Movers a cancellation fee of $250 (including GST).
  2. Moving Out and Able2Movers may cancel any instructions for Services which it has accepted if, in Moving Out’s and Able2Movers’ opinion, it would be unreasonable, impractical, undesirable, illegal or unsafe to complete the Services, if any information supplied by the Customer is materially incorrect, or if in Moving Out’s and Able2Movers opinion satisfactory services cannot be provided.

Lien

  1. Where the Services are subject to a statutory lien, that lien will take precedence over the provisions of subclause 13.2 and subclause 13.2 will not apply.
  2. Subject to subclause 13.1, the Goods in Moving Out’s and Able2Movers’ possession are subject to a general lien for any amounts owing by the Customer to Moving Out and Able2Movers arising from or in connection to the Services. Where Moving Out and Able2Movers retain a lien over the Goods and the Customer fails to pay any invoiced amount within five (5) working days of the Due Date in accordance with subclause 7.3, Moving Out and Able2Movers may at its discretion: 13.2.1. sell the Goods by private arrangement or public auction; and/or
    13.2.2. dispose of the Goods in any other manner, whether for value or not, as Moving Out and Able2Movers see fit.
  3. Funds recovered from the sale or disposal of Goods will be applied as follows: 13.3.1. first, to pay the costs of and associated with the sale or disposal of the Goods;
    13.3.2. second to all amounts owing by the Customer to Moving Out and Able2Movers, including but not limited to any invoiced amounts, interest accrued in accordance with subclause 8.4, costs incurred by Moving Out and Able2Movers in accordance with subclause 8.5, and any other costs incurred selling or disposing of the Goods;
    13.3.3. third, any excess funds will be paid to the Customer.

Dispute Resolution

  1. Where a dispute or difference arises between the Customer and Moving Out and Able2Movers in relation to the Terms and Conditions or in relation to Services provided by Moving Out and Able2Movers, the parties will in the first instance and in good faith use their best endeavours to resolve the matter between themselves.
    14.2. If the dispute or difference cannot be resolved within a reasonable time, then the parties may refer the dispute or difference to mediation to be conducted by a mediator acceptable to both parties. The costs of the mediator will be borne equally between Moving Out and Able2Movers and the Customer.
    14.3. If the parties do not agree upon the appointment of a mediator within a reasonable period, then the mediator will be appointed by AMINZ.
    14.4. Nothing in these dispute resolution provisions limits any right the parties may have to bring a claim before the District Court or the High Court or the Disputes Tribunal.

Variation

  1. Moving Out and Able2Movers may vary the Terms and Conditions at any time without notice to the Customer. The New Terms and Conditions will be enforceable by Moving Out and Able2Movers from the date they were provided to the Customer.
  2. The Customer and Moving Out and Able2Movers may in writing agree to vary the Terms and Conditions as they relate to the provision of Services from Moving Out and Able2Movers to the Customer.

Miscellaneous

  1. The application of these Terms and Conditions together with any annexures referred within are the entire agreement between Moving Out and Able2Movers and the Customer and supersede all representation, agreements or other communications made by Moving Out and Able2Movers.
  2. If any part of these Terms and Conditions is illegal, unenforceable, or invalid, that part is to be treated as modified or removed to the extent required to make it effective and the rest of these Terms and Conditions are not affected.
  3. The law of New Zealand must apply to this agreement except to the extent expressly negatived or varied by this agreement.

Customer Acknowledgement:

By signing digitally, the customer acknowledges and agrees to the terms and conditions of trade set forth by Moving Out and Able2Movers. It is expressly understood that these goods are carried at the owner’s risk. This implies that Moving Out and Able2Movers assumes no responsibility for compensation in the event of loss or damage to the goods unless such loss or damage is proven to be intentional on the part of the carrier. The customer affirms their understanding and acceptance of these terms through their digital signature.

What Our Clients Say

testimonials

John S
John S

"I was blown away by the professionalism and efficiency of Able2movers. They took care of every detail of my move, from packing to unloading, with precision and care. I couldn't be happier with the service!"

Emily R
Emily R

"Moving can be stressful, but Able2movers made it a breeze! Their team was friendly, punctual, and incredibly helpful throughout the entire process. I highly recommend their services to anyone planning a move."

Michael H
Michael H

"I was hesitant to hire movers at first, but I'm so glad I did. Able2movers exceeded my expectations in every way. They treated my belongings with care and respect, and the whole move went smoothly from start to finish."

Sarah L
Sarah L

"Able2movers made my long-distance move feel like a breeze. Their communication was excellent, and their team worked quickly and efficiently to get me settled into my new home. I can't thank them enough for their outstanding service!"

David W
David W

I've used Able2movers for multiple moves now, and they never disappoint. Their team is always professional, courteous, and attentive to detail. I wouldn't trust anyone else with my moving needs.

Jessica M
Jessica M

"I had some fragile items that I was worried about transporting, but Able2movers handled them with care and precision. Everything arrived at my new home in perfect condition. I couldn't be happier with the service!"

Ryan P
Ryan P

"Moving my office was a daunting task, but Able2movers made it seem easy. Their team worked efficiently to minimise downtime, and they even helped set up my new workspace. I'm extremely impressed with their professionalism and expertise."

Michelle G
Michelle G

"From the initial consultation to the final delivery, Able2movers provided top-notch service every step of the way. They were responsive to my needs and went above and beyond to ensure a smooth and stress-free move."

Kevin T
Kevin T

"I was on a tight schedule for my move, but Able2movers came through for me. They were able to accommodate my timeline and get me moved into my new home without any hiccups. I'm grateful for their flexibility and professionalism."

Laura B
Laura B

"I was worried about the cost of hiring movers, but Able2movers offered competitive rates and transparent pricing. There were no surprises on moving day, and the service was well worth the investment."

Jason C
Jason C

"I've had bad experiences with movers in the past, but Able2movers restored my faith in the industry. Their team was friendly, efficient, and respectful of my belongings. I would recommend them to anyone looking for reliable moving services."

Rachel D
Rachel D

"Able2movers made my cross-country move feel like a breeze. They took care of all the logistics, so I could focus on settling into my new home. I'm so grateful for their expertise and professionalism."

Andrew K
Andrew K

"I had a few last-minute changes to my move, but Able2movers handled them with ease. Their team was flexible and accommodating, and they went out of their way to ensure everything went smoothly. I couldn't be happier with the service!"

Stephanie H
Stephanie H

"I was worried about transporting my valuable artwork, but Able2movers handled it with the utmost care. They even provided special packing materials to ensure everything arrived safely. I was impressed by their attention to detail."

Brian W
Brian W

"I've used Able2movers for both residential and commercial moves, and they've always exceeded my expectations. Their team is professional, reliable, and dedicated to providing the best possible service. I wouldn't hesitate to recommend them to others."

Daniel R
Daniel R

"I was nervous about moving my piano, but Able2movers handled it with ease. Their team was experienced and knowledgeable, and they took the time to ensure my piano arrived at my new home in perfect condition. I was thoroughly impressed."

Lisa M
Lisa M

"I've used Able2movers for multiple moves now, and they never disappoint. Their team is always friendly, helpful, and professional, and they go above and beyond to ensure a smooth and stress-free moving experience."

Tom H
Tom H

"I was amazed by how quickly and efficiently Able2movers completed my move. Their team worked tirelessly to get me settled into my new home, and they even helped me unpack and set up my furniture. I couldn't be happier with the service!"

Jennifer L
Jennifer L

"Moving my office was a daunting task, but Able2movers made it seem easy. Their team was organised and efficient, and they handled every aspect of the move with care and professionalism. I would highly recommend their services to anyone."

Alex S
Alex S

"I had some bulky items that I wasn't sure how to move, but Able2movers handled them with ease. Their team was experienced and knowledgeable, and they made quick work of loading and unloading everything. I was thoroughly impressed."

Nancy T
Nancy T

"I was worried about the logistics of my move, but Able2movers took care of everything. Their team was organised and efficient, and they made sure all of my belongings arrived at my new home safely and on time. I couldn't be happier with the service!"

Ethan P
Ethan P

"Moving can be stressful, but Able2movers made it a breeze. Their team was friendly, professional, and efficient, and they handled every aspect of my move with care and attention to detail. I would highly recommend their services to anyone."

Jessica B
Jessica B

"I've used Able2movers for multiple moves now, and they never disappoint. Their team is always punctual, professional, and courteous, and they go above and beyond to ensure a smooth and stress-free moving experience."

Mark D
Mark D

"I had some fragile items that I was worried about moving, but Able2movers handled them with care and precision. Their team was experienced and knowledgeable, and they made sure everything arrived at my new home in perfect condition."

Laura H. -
Laura H. -

"Moving my office was a big undertaking, but Able2movers made it seem easy. Their team was organised and efficient, and they handled every aspect of the move with professionalism and attention to detail. I would highly recommend their services to anyone."

Michael G
Michael G

"I've had bad experiences with movers in the past, but Able2movers restored my faith in the industry. Their team was friendly, reliable, and efficient, and they made sure all of my belongings arrived at my new home safely and on time."

Karen M
Karen M

"Able2movers made my long-distance move feel like a breeze. Their team was organised and efficient, and they took care of all the logistics so I could focus on getting settled into my new home. I couldn't be happier with the service!"

Steve W
Steve W

"I was impressed by the professionalism and attention to detail of the Able2movers team. They took the time to carefully pack and load all of my belongings, and they made sure everything arrived at my new home in perfect condition."

Jessica L
Jessica L

"Moving can be a stressful experience, but Able2movers made it as smooth and seamless as possible. Their team was friendly, efficient, and professional, and they handled every aspect of my move with care and attention to detail."

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eves
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Able2movers.nz tackles your home & office moves across North Island, turning stressful transitions into smooth experiences with their expert team. Let them handle everything from bulky items to entire households, 7 days a week.

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